Complaint form
To: Flowcraft s.r.o. (Flowgarden), Kasárenská 5, 911 05 Trenčín, Slovakia
E-mail: info@flowgarden.sk, phone: +421 908 818 794
Send the completed form by e-mail together with photos of the defect, or enclose it with your parcel.
- Name and surname / company name: ……………………
- E-mail: ……………………
- Phone: ……………………
- Order, contract or invoice number: ……………………
- Address where the product is installed: ……………………
- Product concerned: ……………………
- Date of handover (receipt): ……………………
- Date the defect was discovered: ……………………
- Description of the defect: ……………………
- Photos of the defect attached: yes / no
Proposed resolution (the seller will assess it under the law and the complaints policy): ☐ repair ☐ replacement ☐ price discount ☐ withdrawal from the contract
If you agree to a refund to a bank account, please give the IBAN: ……………………
Date: …………… Signature (for paper submissions): ……………